FAQ's
Where does Pasticceria Italia deliver to? Abbotsford Aberfeldie Alphington Ascot Vale Bellfield Brunswick Brunswick East Brunswick West Burnley Carlton Carlton North Clifton Hill Coburg Coburg North Collingwood Cremorne Eaglemont Essendon Essendon North Essendon West Fairfield Fawkner Fitzroy Fitzroy North Flemington Gladstone Park Glenroy Gowanbrae Hadfield Heidelberg Heidelberg Heights Heidelberg West Ivanhoe Ivanhoe East Kensington Kew Kew East Maribyrnong Moonee Ponds Moreland North Melbourne Northcote Oak Park Parkville Pascoe Vale Pascoe Vale South Preston Princes Hill Richmond Rosanna Strathmore Strathmore Heights Thornbury Travancore Tullamarine Viewbank
Can you deliver outside these suburbs? Yes, we may be able to deliver outside these suburbs. Please contact us to discuss.
Do you deliver Interstate? Unfortunately, we do not deliver interstate.
How much is delivery? Standard delivery cost is $25. Orders over $170 are free.
What days do you deliver? Friday's between 9am and 6pm. Saturday's between 9am and 6pm.
Where is the pick up location? We are located at 18 Lens St, Coburg North. All collections must be made between 9.30am and 12.30pm.
Do you deliver on Sunday's or public holidays? Yes, we may be able to deliver. Please contact us to discuss.
What happens if i miss the pick up window? If you miss your scheduled pickup window please contact us as soon as possible. Where possible, we will arrange an alternative pickup time. You may also change your order from pickup to delivery, provided it falls on the delivery days and the delivery location is one of the suburbs we deliver to. The delivery fee will be applied and paid prior to the delivery.
Where do we pick up our order from? Once you have arrived at the location, please call the phone number on the purchase receipt. Once the call has been answered, a staff member will bring your order to you.
Can I cancel my order? Orders made on our website are fully refundable provided the cancellation is 72 hours before your selected pick-up or delivery date. Orders cancelled 72 hours or less before your pick-up or delivery date will be strictly non-refundable. For all other information on cancellations, please read our terms and conditions.
Can the order be left unattended at my front door? Our products are required to be refrigerated at all times. To ensure this happens, we recommend you keep a esky with ice packs at your door for us to leave the order inside. Please ensure the esky is large enough to hold the products. Alternatively, cooler bags with ice bags are another option.
Do you cater for events? Yes we do. Please contact us with your enquiry.